Your privacy matters to us

Effective date: October 24, 2026

Website Privacy Policy

This policy explains what information is collected when you visit this website and how it is handled.

Information we collect through this website

This website does not have account sign-ups or online forms, and it does not ask you to enter personal or health information. We do not use advertising cookies or tracking tools to follow you across other websites.

Like most websites, our hosting provider automatically processes basic technical information when you visit, such as your IP address, browser type and the pages you view, in order to deliver the site securely and protect it from abuse. Our website also loads fonts from Google Fonts, which receives similar technical information when the page loads.

When you contact us

If you call or email us, we receive the information you choose to share, such as your name, phone number and email address, and we use it only to respond to you and to provide our services.

Please do not send personal health information by regular email. Standard email is not a secure way to share sensitive details. We will discuss your needs privately by phone or in person, and secure online forms will be available on this site soon.

Children

This website is not designed to collect information from children. Parents and guardians are welcome to contact us on behalf of a child.

Links to other websites

This website may link to other sites. We are not responsible for the privacy practices of websites we do not operate.

Not for emergencies

This website and our email are not monitored for emergencies. If you or someone else is in danger, call 911. For a mental health crisis, call or text 988 to reach the 988 Suicide & Crisis Lifeline.

Changes to this policy

We may update this policy from time to time. The current version will always be posted on this page with its effective date.

Notice of Privacy Practices

This notice describes how health information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Nasser Health Solutions is committed to protecting the privacy of your health information. We are required by law to keep your protected health information private, to give you this notice of our legal duties and privacy practices, to follow the terms of the notice currently in effect, and to notify you if a breach occurs that may have compromised the privacy or security of your information.

Protected health information includes information we create or receive about your health, the services you receive and payment for those services, such as your history, assessments, treatment plans, progress notes and billing records.

Where California law provides you with greater privacy protections than federal law, including under the California Confidentiality of Medical Information Act, we follow the more protective law.

Your Rights

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

Get a copy of your records

You can ask to see or get a copy of your health records. We will provide a copy or a summary, usually within 30 days of your request. We may charge a reasonable, cost-based fee.

Ask us to correct your records

You can ask us to correct health information you think is incorrect or incomplete. We may say no, but we will tell you why in writing.

Request confidential communications

You can ask us to contact you in a specific way, such as a particular phone number, or to send mail to a different address. We will agree to all reasonable requests.

Ask us to limit what we use or share

You can ask us not to use or share certain information for treatment, payment or our operations. We are not required to agree in every case. If you pay for a service in full out of pocket, you can ask us not to share that information with your health insurer, and we will agree unless the law requires us to share it.

Get a list of those we have shared information with

You can ask for a list of the times we have shared your health information during the six years before your request, who we shared it with and why. This list does not include disclosures for treatment, payment or operations, or those you asked us to make.

Get a copy of this notice

You can ask for a paper copy of this notice at any time.

Choose someone to act for you

If you have given someone medical power of attorney, or someone is your legal guardian, that person can exercise your rights and make choices about your health information. We will confirm that the person has this authority before we act.

Your Choices

For certain health information, you can tell us your choices about what we share.

• You have the right to tell us whether to share information with family members, close friends or others involved in your care.
• If you are not able to tell us your preference, for example in an emergency, we may share information if we believe it is in your best interest. We may also share information when needed to lessen a serious and imminent threat to health or safety.

We will never share your information for marketing purposes or sell your information unless you give us written permission. We will also obtain your written permission before using or sharing information in any way not described in this notice. You may revoke your permission in writing at any time, except to the extent we have already acted on it.

How We Use and Share Information

For your care and our practice

Treatment

We use your information to provide services and may share it with other professionals who are treating you, such as your physician, when appropriate.

Running our practice

We use your information to run our practice, improve the quality of our services and contact you when necessary, such as appointment reminders.

Payment

We use and share information to bill and receive payment from health plans or other entities.

Business associates

We may work with outside companies that perform services for us, such as scheduling or billing software. They are required by contract to protect your information.

When the law requires or permits us to share

In limited situations, we may share your information without your permission, and only as allowed by law. These include:

• Reporting suspected abuse or neglect of a child, elder or dependent adult, as required by California law
• Preventing or lessening a serious threat to anyone's health or safety
• Responding to a court order, subpoena or other lawful process
• Complying with health oversight activities, such as audits and inspections, and with federal requirements to show we are following privacy law
• Public health activities and certain law enforcement or government requests permitted by law
• Workers' compensation claims, as permitted by law

Changes to this notice

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available on request, in our office and on this website.

Questions and Complaints

If you have questions about this notice or your privacy rights, or you believe your privacy rights have been violated, please contact our privacy contact:

You can also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting hhs.gov/ocr/complaints.

We will not retaliate against you for filing a complaint.